There's nothing more crucial in a business than ensuring constant and consistent customer engagement and satisfaction. Whenever a customer asks you a question regarding your products or services, it's important to answer their queries or you risk losing them.
But even a powerful business owner like you is only human. If you own a startup, there's no way you would have the necessary resources to devote to answering customer inquiries 24/7. And if you own a medium-sized business or a large corporation, the massive influx of questions can be challenging for your in-house customer support.
This is where chatbots come in. As an artificial intelligence program, it's designed to simulate a customer service representative and automate most customer support processes. This ensures that your customers get the answers they need around the clock and that only the highly important questions are transmitted to agents.
If you want to start with a chatbot for your business or website, we've provided below the best chatbot providers in Singapore and some of the best chatbot examples you can start with.
KeyReply is an AI-powered chatbot provider for businesses that delivers automated and immediate responses for customer support. Aside from artificial intelligence, it uses natural language processing technologies (NLP) to allow seamless user conversations.
KeyReply enhances patient or customer engagement, automates tasks like appointment scheduling, provides instant responses to customer queries, and delivers personalised experiences.
It supports 60 languages and dialects for regional operations and has served multiple industries such as healthcare, insurance, education, retail, and logistics.
Botbot.AI is one of the best business chatbot providers that elevates employee engagement and optimise workflow through automated conversations.
They automate most of the conversation involved in enterprise processes to help businesses become productive and lessen the time wasted on repetitive and transactional conversations.
With Botbot.AI you can leverage on a new source of data conversations and draw insights to make informed business decisions. It's designed to understand specific inquiries in different niches such as F&B, human resources (HR), healthcare, and customer services. They also have digital call centres under Articulo, providing voice-based chatbot solutions.
AiChat started as a simple chatbot provider in 2015, providing digital concierge services via popular messaging apps like WhatsApp, Facebook Messenger, and SMS. Now, the chatbot has become a sophisticated AI-powered conversational experience solution ensuring success for businesses across multiple industries.
You can choose different services from AiChat including a conversational service suite which is a support environment to help you build better customer service or a conversational marketing suite which provides personal conversations and marketing automation tools to boost your marketing KPIs.
Pand.ai is a startup that provides deep and superior natural language processing that can optimise your business through various unique features with incredible accuracy. Their chatbots have the touch of a human conversation with their multi-dimensional search and contextual memory.
Pand.ai also uses your data to continuously update and improve your chatbot every two weeks. They also work closely with you to provide a customer-centric chatbot.
Founded in 2015, Finwin has grown to be one of the most recognised software solutions in Singapore. They provide different services to businesses from multiple sectors including fintech platforms, electronic wallets, ecosystems, and AI-driven chatbots among others.
They can customise a chatbot for you and your business to automate customer experience and provide business services around the clock. They also provide different business solutions including DevOps Services, Systems Integration and Data Science to help you make more informed business decisions.
Reve Chat is another AI-powered platform that delivers a rich customer experience with automated customer support and increases business efficiency with sales conversions through chatbots.
Sentiment Analysis is one of the features of its chatbot. It is a sub-field of Machine Learning (ML) and Natural Language Processing (NLP) which allows the chatbot to understand the sentiments of the customer from the voice and textual data, and then react based on such understanding.
Reve Chat provides simplified omnichannel support for businesses across multiple channels, which makes it easier and more efficient for them to communicate with customers in one single platform. They can help you generate leads to satisfy and retain customers.
Yellow.ai was founded by three friends who share the same passion for transforming how customers interact with brands. Since then, it has become one of the best chatbot providers for conversational AI and delivering autonomous conversations with a human touch to help your online business grow.
Other than providing instant responses, Yellow.ai also helps increase operational efficiency with products that help gain customer insights or drive revenue.
Haptik is a conversational commerce company that creates business chatbots for businesses to streamline customer communications, collect customer information, conduct sales, and send custom notifications.
They also assist businesses to quickly gain access to the WhatsApp API and to develop a ChatGPT-powered WhatsApp API chatbot that can understand user intent.
If website builders ensure that the website is user-friendly and pleasing to the eye, the Microsoft Azure Bot Service ensures an integrated development environment for bot building with all the technical abilities, less the code needed.
The bots created using the Microsoft Azure Bot Service can be integrated and deployed to various popular channels to be used as a Microsoft Teams, Skype, Slack, or Facebook Messenger chatbot. It supports Direct Line Speech Channel which enables a streamlined integration for speech-enabled experiences.
IBM Watson Assistant is a chatbot provider known around the world. Its Watson Assistant can be used across multiple platforms, channels, and devices to provide consistent customer satisfaction whenever they interact with your business. It's pre-trained to provide industry-specific answers instantly to save you valuable time during the setup process.
IBM Watson Assistant also handles customer data safely as it places a strong emphasis on user data privacy, providing strict standards on data handling and data security.
The DBS digibot is a chatbot that helps you find information about the bank's services and products or manage your cards or accounts. You can ask the chatbot about your account, and transactions or to apply for a loan. It can be accessed through the bank's mobile application or the public website.
From the website, you can access the chatbot and interact with it by answering its questions. It gives appropriate responses to each of your inquiry, and provide you with options to view related questions or to speak with a customer service agent. When it answers a question, you can also react by clicking the thumbs up or thumbs down to provide feedback.
Shirley is the virtual assistant of Singtel, one of the four major telecommunications providers operating in Singapore. The virtual assistant can answer any question you have about Singtel's services, which you can type through the chatbox or by choosing an option through its menu. Shirley also does a thorough job of managing your expectations of its capabilities to answer your inquiries.
If it wasn't able to answer your typed-in question, it would request you to try again. On the other hand, if it can answer your question, it will thank you and request for you to leave feedback about your experience.
Kris is the friendly Singapore Airlines chatbot that answers your questions regarding common travel topics such as baggage allowances, lounge eligibilities, and the status of waitlisted flights among others. The chatbot can also retrieve your latest flight status to make sure you're right on time for your departure.
You can pick topics from its list or type in a short and simple question. Kris then displays relevant information regarding your inquiry along with links. After your interaction, it will ask you for feedback on the experience so it can be further improved.
Ask Mindy is the virtual assistant for M1, one of the four major telecommunications providers in Singapore. The chatbot can help you with any questions you have regarding your account or if you need the latest news and announcements regarding the company. As soon as you open the chatbot, it will display the most popular questions asked by users.
Aside from listing the most popular questions, it also allows you to type in your questions. It would then display topics that match your inquiry and an option to search for related questions. When you're done, Mindy will leave you an option to provide feedback so that it can make improvements for future use.
The virtual assistant for Resorts World Sentosa can answer any question you have on their hotels, dining, attractions, or membership. You have the option to type in your question one at a time and in complete sentences, or you can choose from the lists of topics the chatbot has provided.
Once you've typed in your question or chosen one from the list, it will then display the most relevant answer along with links to direct you to another page. The answer would also be accompanied by a thumbs up and thumbs down button so you can provide feedback on your experience.
Formerly Hmlet, the Habyt chatbot provides you with information on renting a space in Singapore, how to move in, and how to move out among others. To interact with the chatbot, you have to specify if you're an inquiring customer or an existing one and then provide your details so they can assist you.
If you're inquiring about a space to rent, the chatbot will immediately give you a ticket to speak with their agent. However, if your inquiry is more on the general side, it will try to answer your question and provide related articles to supplement its answer.
AskSmooSmoo is Singapore Management University's Student Services Hub chatbot. It answers any question regarding admissions, academics, student life, careers, exchange programs, finance, and administration among others. To interact, it first asks you more about yourself which you can choose from its list and then redirects you to relevant links where you can find more information.
If ever you're stuck or if you want to start over, you can click the button 'start over' at the upper right corner of the window.
Saleswhale is a sales automation provider that helps you scale your conversational marketing abilities with an AI assistant. After it was bought by 6sense, the chatbot is still there to answer your questions through the listed articles available on its home page or by sending Saleswhale a message. Take note, however, that they have a designated time when they're online so your question might not be answered quickly.
There's no denying that the future is now. Whether you're a startup or a large corporation, chatbots can help you improve your customer service and engagement, and improve overall operational efficiency.
If you're still unsure about which AI-driven technology suits your website or business, Khepri Digital can design a tailored digital marketing solution to your business problems.
Meanwhile, if you want to improve your website, we've compiled the best web design agencies in Singapore to help you.
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